Terms & Conditions for Repair Services

Q: What does the repair warranty cover?

Our repair warranty covers parts and labour related to the original repair. For example, if we replaced your screen and it stops working due to a defect, we’ll repair or replace it at no extra cost during the warranty period.

Q: How long is the warranty period?

Most repairs are covered for 6 months , including screens, batteries, and charging ports. Motherboard or water-damaged repairs may carry limited or no warranty. Your technician will inform you of the warranty details at the time of service.

Q: How do I claim a warranty repair?

To claim a warranty, either visit us in person with your receipt or contact us first by phone or email. We recommend reaching out in advance so we can assess the issue and prepare any necessary parts.

Q: What is not covered by the warranty?

The warranty does not cover new physical damage , liquid exposure, software issues, or problems unrelated to the original repair. If the device has been dropped, tampered with, or exposed to water after the repair, the warranty is void.

Before You Book a Repair

Back up your data – we’re not liable for data loss
Remove SIM cards, memory cards, and cases
Let us know if your device has had water damage or past repairs

Repair Process Terms

Repairs include high-quality parts with a limited warranty
Estimated turnaround times may vary . Authorising a repair gives us permission to open the device for diagnostics and service

Limitations of Liability

We’re not responsible for issues caused by:

Pre-existing faults (e.g. motherboard or liquid damage)
Devices in structurally compromised condition
Data loss, software errors, or issues unrelated to the repair are not covered

Post-Repair Customer Damage

Once the device is returned:

MobileBoss is not liable for any new damage caused by the customer (drops, cracks, water exposure, misuse, etc.)
Damage after service will be treated as a new issue, not a warranty case

Unclaimed Devices

Devices not collected within 90 days of repair completion may be disposed of or recycled unless prior arrangements are made.

Repair Warranty Policy

We stand by our work. Most repairs come with a limited warranty to protect you against defects in parts or labour.

Covered Under Warranty

Touch issues or part failure directly related to our repair
Screen, battery, or charging port problems (if we replaced the part)

❌ What Voids the Warranty

our repair warranty will be void immediately if:

Another repair shop or technician opens, tampers with, or attempts to fix the device after our repair
The warranty seal applied by MobileBoss is damaged, removed, or broken
You fail to report an issue within the warranty period

Not Covered by Warranty

Physical or water damage after service
Issues unrelated to the original repair , Motherboard repairs (unless stated)

How to Claim a Warranty

Option 1: Walk-In Warranty Claim

Bring the device with your original repair receipt
Description of the issue

Option 2: Contact Us First (Recommended)

Save time by contacting us Here
Send photos or videos with your order details
We’ll confirm if your issue is covered, and advise next steps.

Warranty Conditions

Only valid for the original customer and device
Must be within the warranty period
Repaired parts under warranty do not reset the original coverage duration

We Would love to Fix Your Device issue

Call Specialist
0401 733 100

Why choosing MobileBoss Phone Repairs as your Device Repair Shop

Quality Parts

We use only the highest quality replacement parts to ensure your device performs like new. Our parts come with a warranty for your peace of mind.

Fast Turnaround

We understand the importance of your mobile device in your daily life. That’s why we strive to complete most repairs within the same day.

Affordable Prices

At MobileBoss Phone Repairs, we offer competitive pricing without compromising on quality. Get premium repair services without breaking the bank.

Customer Satisfaction

Your satisfaction is our top priority. We provide excellent customer service and support throughout the repair process to ensure you have a seamless experience.

FAQs

What does the repair warranty cover?

Our repair warranty covers parts and labour related to the original repair. For example, if we replaced your screen and it stops working due to a defect, we’ll repair or replace it at no extra cost during the warranty period.

How long is the warranty period?

Most repairs are covered for 6 months, including screens, batteries, and charging ports. Motherboard or water-damaged repairs may carry limited or no warranty. Your technician will inform you of the warranty details at the time of service.

How do I claim a warranty repair?

To claim a warranty, either visit us in person with your receipt or contact us first by phone or email. We recommend reaching out in advance so we can assess the issue and prepare any necessary parts.

What is not covered by the warranty?

The warranty does not cover new physical damage, liquid exposure, software issues, or problems unrelated to the original repair. If the device has been dropped, tampered with, or exposed to water after the repair, the warranty is void.

See More FAQs

Have Questions ?

Please Call: 0401 733 100