Return & Refund Policy

At MobileBoss, we stand by the quality of every product we sell. If you're not satisfied with your purchase, we're here to help with a clear and customer-friendly return policy.

Eligible Products for Return

We accept returns on most physical products, including

  • Phone accessories
  • Charging cables and adapters
  • Screen protectors
  • Other boxed retail items

To qualify for a return:

  • The item must be unused, in original packaging, and in resellable condition.
  • You must request the return within 14 day

Non-Returnable Products

Certain items are not eligible for return, including:

  •  Products that have been used, damaged, or altered by the customer
  • Items without original packaging
  • Sale or clearance stock marked final sale”

Faulty or Incorrect Items

If you receive a defective product or the wrong item, please contact us immediately. We will arrange a replacement

Customer packaging a phone accessory for return at MobileBoss
Customer following return instructions to send goods back to MobileBoss

To return a product, follow these simple steps:

To return a product, follow these simple steps:

1 – Contact our team via phone at 0401 733 100 or email us with your order number and reason for return.

2 – We’ll respond with instructions and the return shipping address.

3 – After we receive and inspect the item, we’ll issue your refund or replacement within 3–5 business days.

Important Notes

  • We recommend using a trackable shipping method for all returns.
  • Refunds are processed back to your original payment method.
  • Shipping costs are non-refundable unless the product was faulty or incorrect.

We Would love to Fix Your Device issue

Call Specialist
0401 733 100

Why choosing MobileBoss Phone Repairs as your Device Repair Shop

Quality Parts

We use only the highest quality replacement parts to ensure your device performs like new. Our parts come with a warranty for your peace of mind.

Fast Turnaround

We understand the importance of your mobile device in your daily life. That’s why we strive to complete most repairs within the same day.

Affordable Prices

At MobileBoss Phone Repairs, we offer competitive pricing without compromising on quality. Get premium repair services without breaking the bank.

Customer Satisfaction

Your satisfaction is our top priority. We provide excellent customer service and support throughout the repair process to ensure you have a seamless experience.

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FAQs

What products can I return to MobileBoss?

You can return most unused physical products such as phone accessories, chargers, screen protectors, and cases within 14 days of purchase, as long as they’re in original packaging and in resellable condition.

How do I start a return?

To begin a return, simply contact us with your order number and the reason for your return. We’ll provide return instructions and the correct return address.

Do I have to pay for return shipping?

f you’re returning an item due to change of mind, you’ll need to cover return shipping. However, if the product was faulty or incorrect, MobileBoss will cover all shipping costs.

When will I receive my refund?

Once we receive and inspect your returned item, your refund will be processed within 3–5 business days to your original payment method.

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Have Questions ?

Please Call: 0401 733 100